Terms and Conditions
Welcome to www.cradiac.com!
These terms and conditions outline the rules and regulations for the use of Cradiac's Website, located at https://www.cradiac.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.cradiac.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Cradiac and/or its licensors own the intellectual property rights for all material on www.cradiac.com. All intellectual property rights are reserved. You may access this from www.cradiac.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from www.cradiac.com
- Sell, rent or sub-license material from www.cradiac.com
- Reproduce, duplicate or copy material from www.cradiac.com
- Redistribute content from www.cradiac.com
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cradiac does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cradiac,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Cradiac shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Cradiac reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or cause breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Cradiac a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cradiac, and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cradiac. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Cradiac's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
All orders received on cardiac.com will be processed within 3 days and will be shipped post that. All orders will be shipped within 7 days from the day the order is placed. Currently, we deliver to all locations in India free of cost. Shipping will be carried out by trusted third-party partners. The expected delivery time for any location in India will be 7 to maximum 14 days.
Due to any unforeseen circumstances or experiencing high volumes due to festivals, if we anticipate any delay in delivery, our support team will reach out to customers to update them about the delay.
Once the product is shipped, an e-mail and SMS will be triggered to the customer about the status change. The tracking id and other shipment details can be checked in the ‘Orders’ section using which customers can track the shipment.
Returning an item is straightforward. If you receive a product with defects or with shipping damages, you'll initiate a return online. Please note that items must be returned within 7 days of the delivery date, items must be in their original condition, where the item is unused. Cradiac.com reserves the right to deny a refund if the item doesn't meet its Return Policy guidelines.
We guarantee our products to be free from manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 7 days we'll always accept the item for assessment and supply a refund if validated as faulty. Such returns should be initiated with our website cardiac.com/orders or customer care.
Return pickup will be initiated based on your request.
As soon as we receive your return in our warehouse, we'll proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If your return isn't approved, a member of our Customer Care team will connect with you.
Refunds will be made to the original payment mode within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
If an item is returned that doesn't fit our Returns Policy, we will not approve and process the refund. We reserve the right to not refund an item that doesn't accommodate our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you're unsure.
As we do not have cash on delivery as a mode of payment no refunds will be made as cash or demand drafts.
If you received an item that is damaged upon arrival, please contact our Customer Care team immediately. You will be eligible for a full refund on all shipments that arrive damaged provided you inform us within 7 days of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we'll assess and validate it. If approved, we'll refund the price of the damaged item.
Customers should contact cardiac.com or customer support on 1800-123-0037 to report the incident within 7 days of delivery of the product.
All the products must be returned in their original condition, unaltered and unused.
Provide the invoice/warranty card into the package for the return process. Without the above, returns won't be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Customers can cancel the order any time before delivery. Refunds will be initiated immediately, and customers will receive refunds to the original payment mode within 15 days.
In cases where the customer receives a different product/colour/variant or is damaged during shipment or with damaged components, customers can report the issue via cardiac.com or contact customer support within 7 days from the time of receiving the product. If the customer wants to exchange the product then the return pickup will be initiated and once picked up and the item is received we'll assess and validate. If approved, we'll ship the new product immediately. Exchange requests will not be entertained beyond the 7 days exchange window.