Return Policy

If you receive a product with defects or shipping damages, initiate a return online within 7 days of the delivery date. Ensure that the item is in its original, unused condition. Please be aware that Cradiac.com reserves the right to deny a refund if the item doesn't meet the Return Policy guidelines. We guarantee our products to be free from manufacturing defects. Should you receive a damaged or defective item, or if the item proves to be faulty within 7 days, initiate the return process on our website at cardiac.com/orders or contact customer care. Return pickup will be arranged based on your request. Upon receiving your return at our warehouse, we will conduct a thorough check and validation. Once approved, we'll notify you by email, and your refund will be credited within 15 days. If the return is not approved, a member of our Customer Care team will reach out to you. Refunds Refunds will be processed to the original payment mode within 15 days. Please note that refund processing times are determined by the issuing bank and are beyond our control. For more information, consult your bank. If an item returned does not adhere to our Returns Policy, we reserve the right to deny a refund. Contact our Customer Care team for clarification on the validity of your return if you're uncertain. As cash on delivery is not a payment option, no refunds will be issued as cash or demand drafts. Damaged Items If an item is damaged upon arrival, contact our Customer Care team immediately. You are eligible for a full refund for shipments arriving damaged if reported within 7 days of receipt. To return a damaged item, follow the provided Return Instructions. Once received, we'll assess and validate it. If approved, we'll refund the price of the damaged item. Return Process Customers should contact cardiac.com or customer support at 1800-123-0037 to report incidents within 7 days of product delivery. All products must be returned in their original, unaltered, and unused condition. Include the invoice/warranty card in the package for the return process; returns without these will not be processed. *Note: Requests made after 7 days from the receipt date will not be entertained.* Cancellation Customers can cancel orders anytime before delivery. Refunds will be initiated immediately, with customers receiving refunds to the original payment mode within 15 days. Exchange For issues such as receiving a different product/colour/variant or damage during shipment, report the issue via cardiac.com or contact customer support within 7 days. If an exchange is requested, return pickup will be initiated, and upon validation, the new product will be shipped immediately. Exchange requests will not be accepted beyond the 7-day window.